Sometimes its the simplest advice that resonates the most. From my friend and former cohort Bob Bailey:
"Agency leaders - stop wasting time with monthly meetings or annual agency days. Get your teams together 1-2 times per week. Let them know what's up. What's on your mind. Listen to them.
"Agency leaders - stop wasting time with monthly meetings or annual agency days. Get your teams together 1-2 times per week. Let them know what's up. What's on your mind. Listen to them.
